Refund Policy

NOT satisfied WITH YOUR ORDER?

No worries! At totes. we make return easy! Most items are eligible for return within 30 days of purchase or delivery for a refund. Please contact customer service right away with any concerns about defective or damaged merchandise. Proof of purchase is required for all returns. We can be reached at help@burlapjutebags.com

Eligible Items

• Items within 30 days of purchase or delivery*
• Items with shipping damage and/or defect**

Not sure if your order qualifies? Reach out to our customer service at help@burlapjutebags.com for help to determine whether your item is eligible for return. Please note that returns based on a change of mind are subject to a restocking fee that will be determined upon inspection. Shipping costs will also be deducted from the final refund.* Any shipping damage or defect is required to have been reported within 14 days of delivery for a full refund or replacement.**